What to do when your Facebook advertising account is locked

What to do when your Facebook advertising account is locked
 

1. Why is your Facebook ad account locked?

Usually, why is a Facebook ad account locked? It could be because one or more of your ads violate policies. For example:
+ Creating ads for a date, relationship, or any website related to singles.

+ Trying to boost interaction for online money-making, work-from-home, email collection, investment, or related pages.
+ Advertising a website with a redirect URL.
+ Using discounted Facebook ad vouchers purchased from another website.
+ Creating a new Facebook account and immediately running ads with it.
+ Sending ads on behalf of your customers to their Facebook pages or websites.
+ Using 2 or more separate accounts to create ads for a Facebook page or website within a short time frame, even on the first campaign.

2. What to do when your Facebook ad account is locked for policy violations?

If you violate any of the policies mentioned above, the best approach is to create a new account or acquire another existing one that is actively functioning. The reason is that if you breach Facebook's policies, even if you provide feedback, they will uphold the decision to lock the advertising account.

For a new Facebook advertising account, exercise caution to avoid being disabled again. Be patient, refrain from using campaigns with large budgets or extensive content immediately with the new account, and ensure compliance with the aforementioned policies. Once you gain Facebook's trust, they will consider your advertising account as 'safe', and at this point, you can boost larger campaigns.

3. What to do when your Facebook advertising account is locked for unknown reasons?

If you haven't violated policies but still face a Facebook ad account lock, check if you encounter the following issues:
+ Did you change your funding source?
+ Does the zip code on your credit card match what you provided to Facebook?
+ Is your credit card still valid and available?

+ Does your name on the credit card match your Facebook account name?
+ Are you using PayPal to pay for Facebook ads?
+ Are there any refunds on the credit card or PayPal account related to Facebook?
+ Have you used a different IP to create Facebook ads?
+ Have you ever tried advertising a 404 error or extremely slow-loading URL?
+ After submitting an ad, do you repeatedly attempt to edit it?

If you believe your Facebook advertising account is locked for one or more of the reasons mentioned above, there is still a chance to recover your account.

To send feedback to the Facebook management team to help unlock your locked Facebook advertising account, start with the positive mindset that everything can still be resolved. Apologize for any mistakes and ensure that you won't repeat them. Additionally, provide honest answers to all potential questions and try all possible solutions before submitting your feedback.

Example: If Facebook asks whether you have tried adding another funding source or not, if you have, say yes; if not, you can try before sending the content.

When you've exhausted all solutions without success, clearly outline in your email what you've done and where the process might be flawed. For instance, if you're on a business trip or traveling far away, and you had to create an ad from a different IP, be transparent about it. Ideally, send feedback from your usual Facebook usage location. Ensure they know you're the sole account access holder.

Typically, after submitting feedback, you may have to wait for a week or longer to receive an official response.

If, in the end, you still can't regain access to the locked Facebook advertising account, you can use another account or explore alternative options: Advertise on Google for videos to display ads on YouTube, or embrace manual customer engagement without running Facebook ads.

Refer to How to Avoid Getting Your Facebook Advertising Account Locked for the best preparations, preventing the scenario of Facebook locking ads on your account.