What to Do When Your Vietcombank ATM Card Gets Swallowed

With constant innovations in technology, Vietcombank's ATM transaction methods have continuously evolved, bringing many outstanding benefits to customers. However, during the use of ATM cards, Vietcombank customers often encounter issues such as transaction errors, loss of money in the card, or sometimes, the Vietcombank ATM card being swallowed.

What to do if your Vietcombank ATM card gets swallowed? How to retrieve a swallowed Vietcombank card?

What to Do If Your ATM Card Gets Retained by the Machine

1. Why Your Vietcombank ATM Card Gets Retained?

There are various reasons why a Vietcombank card gets swallowed. Common reasons include:

- Due to ATM malfunctions: breakdowns, power outages, technical issues, outdated or poorly maintained cash dispensers
- Because your card account is on the bank's 'blacklist'

................

2. Compilation of Customer Queries When Dealing with a Vietcombank ATM Card Retention?

- Does having your ATM card retained result in loss of funds?

Mytour's response is 'no'? When your ATM card is swallowed, the funds in your card account remain intact. However, it may take considerable time and effort to retrieve the card.

- Can you withdraw money if your ATM card is swallowed?

When your ATM card is swallowed, if you urgently need cash, you can still withdraw money. The simplest way is to bring your ID card to the bank's branch, fill out a withdrawal slip, and request a withdrawal. Similarly, to the question can you transfer money if your card is swallowed? The answer is YES.

Withdrawal conditions: Valid ID card, signature on the withdrawal slip matches the signature when the card was registered.

3. How to Retrieve a Swallowed Vietcombank ATM Card

For the question what to do if your ATM card is swallowed? or Forget card at ATM and Swallowed ATM card from a different bank. In case your Vietcombank card is swallowed, you don't need to worry too much, just follow these steps below

Scenario 1: Retrieval of Vietcombank ATM card swallowed at Vietcombank ATM system

Method 1: Call Vietcombank hotline (1900 54 54 13), provide your ID number, full name, date of birth, date of issue, place of issue, and report the swallowed ATM card, follow the instructions of the hotline staff to retrieve the card

Method 2: If the cash dispenser is located next to a Vietcombank branch/transaction office, you can go directly to the bank, report the card swallowing to the bank staff, and request assistance in the card retrieval process. If the ATM you used is located near a bookstore, supermarket, etc., you need to move to the nearest Vietcombank branch/transaction office, report the card swallowing, and request guidance on the card retrieval process.

Scenario 2: Handling Vietcombank card swallowing at non-network ATMs

When in urgent need of cash but unable to find a Vietcombank ATM, many people accept withdrawing money from non-network ATMs of Vietcombank with higher fees.

Everything would be fine if there were no unfortunate incidents such as: having your Vietcombank card swallowed while withdrawing money.

In that case, you need to stay calm and follow these steps

Step 1: Press any key on the ATM to see if the card is ejected. (Some ATMs from other banks return the card before dispensing cash (In contrast to Vietcombank, which returns the card after dispensing cash)). If the card is not ejected, your card is indeed swallowed.

Step 2: Observe the bank's hotline number displayed on the right-hand side of the ATM. Dial the hotline number to report the card swallowing and request instructions for card retrieval. If you cannot find the hotline number, you can go to the nearest branch/transaction office where the card was swallowed to report and request guidance for card retrieval.

Typically, the procedure for retrieving a swallowed Vietcombank card at another bank is quite simple. After reporting the card swallowing, you will have to wait for about 3-7 days to retrieve the card. When retrieving the card from the bank, remember to bring your ID card/passport, household registration book for information verification.

4. Some Key Points to Avoid Vietcombank ATM Card Swallowing

- Only withdraw money from ATMs within the Vietcombank network. Withdrawing money from ATMs within the Vietcombank network will help you save a lot of fees, and the procedure to retrieve a swallowed Vietcombank ATM card is much simpler compared to retrieving it from other banks.

- In case of urgent need for cash, research thoroughly about the bank's ATM (Check if it is linked to Vietcombank or not?). Transactions at ATMs of banks not linked to Vietcombank are also a reason for your ATM card being swallowed.

- Check if your Vietcombank ATM card is locked or expired?

With the solutions provided by Mytour when your Vietcombank ATM card is swallowed above, hopefully you now understand and know how to handle the most common issues with your Vietcombank ATM card effectively.

If you are using a VPbank account and encounter a card swallowing incident, you can refer to the solution for VPbank ATM card being swallowed to learn how to retrieve your card quickly and easily.