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VPBank ATM Card Swallowed
Depending on the specific situation, cardholders can apply appropriate handling methods when their VPBank ATM card is swallowed. Knowing how to deal with a lost card when an ATM swallows it will help users avoid panic in such situations. If a VPBank ATM card is swallowed at a different bank, how should readers handle it?
What to Do When Your VPbank ATM Card Gets Swallowed?
1. Causes of VPbank ATM Card Being Swallowed
Given the following causes, having your ATM card swallowed by the machine isn't surprising. However, understanding these reasons is crucial to prevent such incidents from occurring with VPbank ATMs:
- ATM machine malfunction or technical error
- Your ATM card is locked due to insufficient minimum balance or fees for services.
- Entering the wrong PIN more than the maximum allowed times (usually 3 times).
- After completing transactions, the cardholder fails to retrieve the card from the ATM within the specified time frame of 15 - 30 seconds.
2. Steps to Take When Your VPbank ATM Card Gets Swallowed
In case a customer withdraws money at VPbank ATM and the card gets swallowed, they should immediately contact VPbank hotline: 1900545415 to report the situation. You should request the bank to temporarily freeze the account to ensure the ATM card cannot be used for transactions, and the money in the account remains intact. Afterward, bring your ID card to the nearest VPbank branch to complete the process of retrieving the ATM card.
If VPbank ATM cardholders withdraw money at other banks and the card gets swallowed, pay attention to the hotline number displayed on the ATM machine to contact the bank that owns the ATM which swallowed your card. Contacting this hotline number, you will be assisted by bank staff to expedite the process of card retrieval. However, if the ATM is located at a bank branch, you can inform the security guard or seek assistance from bank staff there to conveniently retrieve the card.
The time to retrieve the card is approximately 1 day - 1 week. The process of retrieving a swallowed VPbank ATM card is not overly complicated. Customers only need to bring their ID card/driver's license/passport to the nearest bank branch where the ATM is located to retrieve the card.
Knowing the reasons and solutions when VPbank ATM card gets swallowed will help users no longer feel anxious every time they withdraw money. In particular, timely handling when the ATM swallows the card also saves customers time, ensures the safety of their accounts, and facilitates the most convenient transactions.
Through the insights shared in this article, readers must have learned what to do when losing VPbank ATM card for safety. Understanding timely measures will greatly benefit you in using the ATM card for cash withdrawals, transfers, payments, etc. ATM cards being swallowed or locked can also occur when customers withdraw money at non-affiliated ATMs. Therefore, knowing which ATMs VPbank cards can withdraw money from contributes to minimizing incidents effectively.
