Khách sạn Khach San Khuyen Mai Giam Gia Tai Khach San Khuyen Mai Giam Gia Tai Khach San Co Chap Nhan Thu Cung Khu Vuc Ho Dong Bai

"Overall, a very positive experience. Truly a stunning property. It’s located in a national park and has French colonial architecture. The staff are all extremely helpful and happy to oblige in any way they can to make your stay more comfortable A special mention must be made of Ms. Nhung Ngo and Mr. Hoang. Both were exceptionally helpful. Ms. Nhung Ngo went out of her way to show us the property and the surrounding areas on 2 occasions and was kind enough to even pack us a takeaway breakfast as we left the hotel at 6 am and the breakfast starts at 6.30 am The below could do with some attention: 1. The appliances (primarily the air conditioners) did not function to capacity. When we went for a massage, they did not work at all and we had to change rooms after 20 minutes of having started the massage 2. On the night of 8th June, there was a massive thunderstorm and the air conditioners stopped working. They came back again in a few hours but this needs to be addressed. On the morning of 9th June (since we were leaving early), I tried to call reception to come and collect our bags but the phones were dead so I had to trek from my room to the bell desk and back. I’m assuming this was due to the thunderstorm the previous night. 3. Communication is a big problem. 90% of the staff cannot speak or understand any English and while Google Translate came in handy, there were still many miscommunications. To their credit, the staff were always pleasant and smiling and willing to help. The management needs to ensure that there is at least one member of staff at each of their venues who can understand basic English. It’s isolated (but that’s exactly what we wanted) in stunning lush green surroundings - not really very much to do for kids. More a couples getaway. I’d recommend it."