Trải nghiệm - Review - Đánh Giá Church Boutique Hotel Hang Trong - mới nhất 5/2024

The staff was exceptional and very personal. The customer service, Ms Lily was very helpful and friendly. Never have I met someone in any hotel that I have stayed with had such a very personal touch, she knows all the guest personally. She takes the time to talk and chat with them everyday during breakfast and through out the day which is very noteworthy. The hotel itself was very comfy and clean. It has a quaint charm to it. Breakfast was amazing and varies from day to day. They also serve a variety of fresh fruit juice everyday(real fruit). It is a walking distance to the lake and some attractions in the old quarters. Shops are nearby and also a grocery store and some restos. St joseph Chuch(Catholic) is also nearby (2mins, sunday english mass at 11:30). Overall, we had a great time in this hotel and if ever we go back to Hanoi in the future, will surely book with them again.

Perfect location. Few footsteps to the Lake or the historic Church or the Dong Kinh Nghia Thuc Square

Comfy bed, great location super helpful staff.

The location and the price.

We stayed here for the second time in a week. We had to return to Hanoi for a few days before moving on, so why stay somewhere different when the first time was excellent. Again the staff were great, this time Lily and Sunny were on hand to help us out. Lily arranged the bus for us to Cat Ba which was perfect. The room and breakfast were perfect again. We couldn’t recommend this hotel more as it made our stays perfect whilst in Hanoi.

Friendly helpful staff. Stylish room. Organised airport transfer.

Really helpful staff. Great central location. Stylish room and lobby. Resolved any issues fast and kindly.

Nhân viên thân thiện quan tâm khách

The staff were so welcoming and helpful. Lily, Long and Sunny were extremely friendly and made us feel at home. They always had a smile on their faces. Lily and Long went out of their way to ensure we were comfortable with food, where to go, late checkout and much more. The genuineness and kindness was obvious. It felt like a family home and we will definitely recommend the hotel and also keep going back. We went back 3 times to the hotel within our trip, which is a statement in itself. The staff really looked out for our needs. I have never been to a hotel where they care so much about their customers to the extent the staff did at this hotel. The atmosphere was extremely friendly and caring. The service was very personalised and the stay in Vietnam was very pleasant because of the information, knowledge, guidance and support of staff at Grand Minerva. In addition, the staff made us feel special. They are a great example of Vietnamese hospitality. Thank you.

Mimi and Lisa were very helpful before, during and after our stay. Lisa ensured we were picked up at the airport on time and Mimi handed us tea on arrival and took the time to explain popular attractions in Hanoi as we arrived in the morning. We were also lucky to check-in early at about 11:30. The service at this hotel was amazing, as was the city Hanoi. The room was big and clean and the balcony has a wonderful view of the city. When I come back, I will definitely stay with Grand Minerva Hotel again!

Staff were very attentive, and made us feel very comfortable. Help and information given readily on the places to see, eat etc. Lily personally looked after our trip to Halong Bay checking reservation and making sure we all had a great time in Hanoi. Would recommend this hotel to other travellers.

Excellent customer service from Mr Chandan, staffs are friendly and helpful. The hotel’s location is great, near St. Joseph’s Cathedral and few minutes walk to the Hoan Kiem lake as well as the weekend Night market. Nice and clean room with very comfortable bed. Tasty breakfast.