Trải nghiệm - Review - Đánh Giá New Pearl Hotel Saigon - mới nhất 9/2024

When we arrived at the hotel it all seemed fine, the staff seemed friendly and we even booked an excursion through them. The room was a bit dark and didn’t have a window but for what we needed it for was not bad, we felt at $20 per night it was a little expensive, nevertheless in a great central location so we extended the room for a couple more nights. On our last evening we needed to get some more dollars as we were crossing the border to Cambodia the following day. I already had $20 in my wallet which I had put on my bedside table, so we set off for 1 hour to get our dollars and come back. When we had got back and went to the room, I was surprised to see that the room had been made up so late by the staff. Not only that but the $20 we had left there had disappeared. Both my girlfriend and I knew we had left it there as we only popped to get a few more dollars but searched high and low anyway to be sure it hadn’t been misplaced before informing the hotel of what had happened. When we went downstairs to tell the staff they immediately said they needed to call their manager and get the cleaners to come reception. It was awkward as they said they hadn’t seen any money which was clearly not true. When I asked the hotel if they could let me have one free nights stay instead to make up for it they said that it is hotel policy that anything that goes missing in the room is not their responsibility. I said that they don’t provide a safe and that whenever the room has been cleaned before, they asked us if they could come in rather than just helping themselves in such a short window of opportunity. They told me that they always clean the rooms (that’s untrue as they did it twice in 4 nights) and that anyone at the hotel should store all of their valuables at the front desk. So every time I go out the staff expected me to leave my laptop, camera, iPad, passports with them rather than the safety of my own room. I don’t understand why they are even putting locks on the doors when they are allowing staff to enter without consent to take things knowing that the customer has no leg to stand on when they just say “sorry hotel policy”. One of the new hotel ladies who worked behind the desk was also taking sly photographs of my girlfriend behind her back, when I asked her what she was taking them for and if she could show me and delete them, she absolutely lost it. She got up told me she had copies of all my passports anyway so could do what she wanted with my information and was threatening with it, it was disgraceful how she spoke to a customer and even her own colleagues were embarrassed by her actions. All in all it wasn’t resolved, they made me pay my full bill even though I said I’d have to share my experience as other customers need to know about what system they are operating at the hotel. They said they didn’t care, the $20 is more important than the bad review apparently. I’m stupid to have left any money on my bedside table and won’t do it again, but when your room is locked and you’re going out for an hour you don’t expect it. I would never stay here again and I am shocked by the poor level of customer service shown by the hotel staff. AVOID AT ALL COSTS

Dưới một cái tên mới Ngôi sao may mắn haha nhưng cùng một dịch vụ kém cũ. đi đến một nơi khác khi các nhân viên don don quan tâm đến bất cứ điều gì nhưng cố gắng xé toạc bạn ra. Khi bạn liên hệ với ban quản lý, họ cũng không quan tâm đến thời gian để đi nơi khác tốt hơn và rẻ hơn, các khách sạn xung quanh. Tạm biệt ngôi sao may mắn không quá may mắn với ppl mà bạn đã làm việc cho U. Dừng các cơn thịnh nộ và ngừng cố gắng xé ppl ra và cung cấp một dịch vụ phong nha.

Vị trí tuyệt vời và đội ngũ nhân viên thân thiện. Các phòng và phòng tắm đã được đặc biệt sạch sẽ. Giá trị lớn. Gần các nhà hàng tuyệt vời và Chợ. Toàn bộ khu vực này rất sinh động. Tôi chắc chắn sẽ trở lại khi ở thành phố Hồ Chí Minh

Nơi sạch sẽ, cũng nằm ở quận 1. “Mặt trăng” làm việc tại quầy lễ tân là cực kỳ hữu ích và có lẽ là điều tốt nhất nơi này đã diễn ra. Lựa chọn tốt hơn xung quanh trong phạm vi giá này. Sẽ không lặp lại

Tôi đã đi hỏi một căn phòng và quầy lễ tân anh ta chỉ chìa một chìa khóa cho tôi và hét lên với tôi để đi thẳng và nhìn một mình. Sau đó tôi hỏi giá và anh ấy hỏi tôi từ đâu đến và nói những lời bất lịch sự với tôi. Và hét lên lưng tôi nói với mẹ tôi rằng anh ấy có thể nói tiếng Thái trong khi tôi bước ra ngoài. Không đề nghị trừ khi bạn là phương Tây có thể anh ta sẽ đối xử với bạn tốt hơn.