Trải nghiệm - Review - Đánh Giá Aurora Premium Hotel & Spa - mới nhất 4/2025

Delightful stay at Aurora Premium Hotel nestled in the heart of Hanoi's Old Town. Its charming location near the lake provides easy access to numerous shops and dining options. The rooftop bar, albeit pricey with hidden service charges and taxes, offers a delightful array of drinks. The service was outstanding; the attentive team arranged same-day laundry on New Year's Day and assisted with our flight check-in amidst challenges. We also availed of their recommended cruise tour (Sena Cruise to Lan Ha Bay), an exceptional experience coordinated through the hotel.

My expectations for this hotel were modest, but the breakfast turned out to be exquisite and offered a wide variety. The city view from the restaurant was fantastic, enhancing the morning breakfast experience. The room was spacious and well-maintained, providing a very comfortable place to rest. Although slightly pricier than other hotels in the area, it offers excellent value for the money.

Upon our arrival, we were immediately struck by the flawless cleanliness and comfort of the rooms. It was clear that meticulous attention to detail was employed to uphold such high standards of cleanliness, significantly enhancing our overall experience. Furthermore, I must commend your staff for their exceptional kindness and accommodation throughout our stay. They were unfailingly attentive, warm, and went above and beyond to ensure our needs were promptly met with a smile. I also have a noteworthy example of your team's exceptional service. Unfortunately, I left my phone in the hotel room and only realized it upon reaching the airport, an hour away. Despite the distance, your staff efficiently arranged for a driver to deliver my phone to me at the airport. This act of generosity far exceeded my expectations and made a lasting impression. Based on our delightful experience, my friends and I enthusiastically recommend Aurora Premium Hotel and Spa to anyone looking for a memorable and comfortable stay. Your dedication to excellence and genuine care for your guests are truly commendable, and we eagerly anticipate the opportunity to return in the future. Thank you once again for ensuring our stay was truly exceptional.

My experience at this place was absolutely fantastic! The rooms were impeccably clean, and the heater kept us warm and comfortable. The staff not only greeted us warmly but also went out of their way to assist us (especially Justin👍), making us feel completely at ease. What enhanced our stay was its superb location, allowing us to easily explore all the trendy spots and nearby stores. If you're seeking a cozy, spotless place with hospitable staff and an excellent location, look no further! I highly recommend it!

Located perfectly in the heart of the historic district, this hotel offers exceptional convenience. The staff impressed with their warm hospitality and invaluable assistance. The breakfast selection is outstanding, accompanied by breathtaking views and a lively rooftop bar. Their gesture of holding our luggage post-checkout exemplifies their dedication. Without hesitation, I would choose this establishment for future stays.

Vị trí rất thuận tiện để khám phá Hà Nội! Rất gần ngay bên Hồ Gươm và ngay trung tâm phố cổ! Dịch vụ khách sạn rất tốt, chỉ có khăn dùng ở phòng rất cũ! Hơi tiếc

Vị trí gần hồ gươm, mới, ấm cúng

Ví tria gần hồ gươm, nhân viên nhiệt tình, khách sạn mới ấm cúng

The hotel stay is definitely a 10 star. The moment you enter the hotel, it already smell nice and comforting. The room was very comfortable and the staffs were really friendly and professional. Special mention to Moon and Heidi for their welcoming smile every morning to the attentive assistance throughout my stay with the hotel. When they got to know that I had food poisoning, they showed their concern and was very attentive to my needs (i.e., warming up my bowl of porridge, offering warm water) and even checking in on me. Highly recommend everyone to stay here. The location is also very convenient as there are delicious food nearby and close to Hoan Kiem lake.

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