Trải nghiệm - Review - Đánh Giá Khách Sạn The Ann Hà Nội - mới nhất 9/2024

This hotel is affordable and offers good value.

Great staff, but the kitchen closes very early at night and there is very little vegan food.

The hotel exceeds all expectations beautifully

Visited on a business trip in February and am finally getting around to leaving a review. This hotel provided the best service I've ever experienced. The staff was incredibly friendly, always holding the door for me and speaking English better than I do. They even remembered my name every day and knew exactly how I liked my coffee. The rooms were spotless and modern. There are numerous cafes on this street offering excellent iced white coffee.

The rooms are exceptionally pleasant and spacious, situated by the lake, a leisurely 20 to 25-minute walk away. I deduct one star for two reasons: firstly, I notified them about the bathtub drainage issue due to a faulty plug, but no one attended to fix it promptly; secondly, we arrived at breakfast just 5 minutes late to find they had already begun clearing up, despite some food still being available, no one offered us the remaining options. Where is the hospitality? Back home, locals would go the extra mile to ensure guests are accommodated. This is purely my personal perspective. While they efficiently cleared up, a slight delay of 10-15 minutes wouldn't have inconvenienced anyone. Do you prefer rigid adherence to rules over customer satisfaction? Next time, prompt attention to reported issues like the bathtub would be appreciated.