Trải nghiệm - Review - Đánh Giá The Shells Resort & Spa Phú Quốc - mới nhất 12/2024

Lovely location with stunning views and a great central position. The staff are welcoming, and although the restaurant serves delicious food, it is on the pricey side. However, there are a few suggestions for improvement that guests have noted... 1. The breakfast options could be more varied and changed frequently; after a 4-day stay, it starts to feel repetitive. 2. The resort needs to better maintain its beach; during my visit, I noticed a lot of litter, and I even pitched in to help clean some of it up. 3. They should consider hiring additional buggy drivers as the average wait time is around 3 minutes. Overall, it's a fantastic resort and I would recommend spending time here.

The hotel rooms are lovely and the service is absolutely wonderful. The staff members are extremely friendly and accommodating. Upon arrival at the airport, the resort provides comprehensive transport services. There is a 24/7 electric vehicle available for exploring the resort grounds. For those undecided on a resort in Phu Quoc, booking here is a must. The hotel rooms are stunning and the service remains excellent. The staff are incredibly warm and welcoming. Upon arrival at the airport, the resort also offers complete transportation services. A 24/7 electric car is available for navigating the resort. Anyone who hasn't settled on a resort in Phu Quoc should consider booking here. The hotel rooms are beautiful and the service was outstanding. The staff are exceptionally friendly and hospitable. Upon arrival at the airport, the resort ensures seamless transportation services. There is a 24/7 tram available for getting around the resort. Those who haven't yet chosen a resort in Phu Quoc should definitely make a reservation here.

There were a few ants in the room, but I would highly recommend it to those who don't mind. However, due to its remote location, you will always need to use Grab, though it's ideal if you plan to use a scooter. Scooters rented within the resort are pricier than market rates, and their condition is notably poorer. For a better experience, consider renting a motorcycle elsewhere if time allows. Conversely, for light use, resort rentals are convenient and preferable in many aspects.

Heartfelt thanks to the booking team (Uyen) when she found out that my family's ferry was canceled, she flexibly supported my family to get to The Shells in the best possible way. The time I booked a room was September 2, 2023 (everyone also knows that because of the storm, the ferry had to cancel trips continuously for 5 days), during that time, because I really wanted to go to PQ, I decided to stay in Ha Tien. Continuously waiting for news of the ferry, and the result is still not being able to go to work on the family's holiday. A small joy is meeting Uyen, who helped me change the date many times a month (she works enthusiastically with Agoda to reduce the work when dealing with me - meaning I only need to email Agoda 2 words). "Agree" is everything). Unfortunately, in the end, my family still couldn't go to PQ to stay at Ksan. I have introduced my colleagues and friends about the hotel behaving very very well, and... I hope my family will have a chance to visit PQ again, at that time they will definitely book my hotel. HIGHLY RECOMMENDED 👏👏👏

I had an amazing time! The accommodations were lovely, the staff was friendly, and the swimming pool and pool bar were fantastic. Although it was a bit far from other restaurants, getting a Grab taxi was convenient, and taxis were readily available in the lobby, so it wasn't inconvenient at all. Breakfast was delicious, and I enjoyed both lunch and dinner. While a bit pricier, the food was excellent and the service very welcoming. The private beach was smaller than expected but perfect for kayaking, photography, and relaxation. Despite visiting during the rainy season by the sea, the weather changed rapidly, yet it didn't deter me from swimming. The staff's dedication was exceptional, setting up parasols and sunbeds at sunrise, promptly closing them during rain showers, and reopening them when the weather cleared, multiple times a day. Their work ethic was truly impressive! On my departure day, I checked out early and took an extra swim before catching the free shuttle to the airport. It was a perfect way to wrap up my stay!

The resort is exceptionally beautiful, abundant with lush greenery, rooms are pristine and modern, and breakfast offers excellent choices ☺️

I visited in May because my friend had their wedding ceremony and party here. The staff were friendly, the breakfast and wedding party food was delicious, and room service was good too. However, the resort is located outside Duong Đông town (the center of Phu Quoc), so I had to call a cab to reach cafes, restaurants, bars, and the night market.

The accommodations are truly fantastic. Spacious, clean, and delightful! The expansive pool features a cozy bar with breathtaking views. The cuisine and beverages are equally delightful. Taxis are readily available in the evenings, stationed conveniently outside the hotel, offering transportation to any destination and on-site waiting upon request. Some areas of the hotel grounds could benefit from minor updates. Overall, our experience here was highly satisfactory!

Incredibly comfortable and absolutely wonderful beyond expectations

The picturesque scenery, delicious cuisine, and profound tranquility make this place remarkable. Despite the beach being somewhat small, the pool right by the shore compensates well—I would gladly return given the opportunity.

The amenities are excellent. The room is beautiful and spotlessly clean, ensuring utmost comfort. The beach is quite stunning, not overly crowded, and offers kayaking facilities. The swimming pool is well-maintained and inviting. The staff serving the breakfast buffet are charming and delightful. The room booking team is also very supportive and enthusiastic. However, The Shells need to enhance the quality of their shuttle bus service. The reception staff should be more gentle and leisurely. The reception area should be neatly organized and pay attention to playing suitable music, as these aspects significantly influence guests' first impressions upon arriving at the resort. Overall, I had a fairly good experience. I hope the resort continues to improve its quality further.

Sunset-facing beach with excellent service, located away from downtown and lively dining and entertainment venues.

The resort is beautifully designed, spacious, and airy. The food is particularly delicious. Opting for a villa room provides a private and comfortable space. The villa area resembles traditional European villages, offering a delightful experience. Prices are reasonable, especially at this time. However, the spa and gym areas have faulty air conditioning and lack workout machines, which diminishes the overall experience. Nevertheless, it is worth visiting. The resort features a stunning design with expansive views and a breezy atmosphere. The cuisine is especially delightful. Staying in a villa offers a private and comfortable retreat. The villa area resembles ancient European villages, making the experience culturally enriching. Weekday rates are also reasonable, particularly now. However, the gym and spa facilities need maintenance due to broken air conditioning and limited exercise equipment. Nonetheless, it remains a worthwhile experience.

1. The room here is quite satisfactory, with furnishings and layout as depicted on Agoda. I stayed in a family suite, which comprised a main room with 1 double bed + kitchen + sofa, 1 small bedroom with 2 single beds, 1 bathroom, and 1 restroom. The room offers views of the pool and sea, featuring a balcony with sofas and rattan chairs for admiring the scenery. It is spacious and quite attractive. The only drawback is the "open" bathtub right at the entrance, behind the large bed. This bathtub serves almost no practical purpose and is perhaps more suitable for honeymooners 😊. 2. The restaurant on the ground floor offers a breakfast buffet with a variety of dishes, leaning more towards Western cuisine. The food here, similar to that in Phu Quoc generally, tends to be on the sweeter side, so I would recommend everyone to try a small portion first to see if it suits their taste before getting a full serving. I did not dine here for lunch or dinner, so I cannot comment on those meals, but the menu offers quite a diverse selection. 3. Pool: My room is situated in a beachside resort, hence there is a large pool right in front. The pool is quite expansive and includes a bar inside. Unfortunately, I visited during a quieter period so the bar service was not available. The pool area has plenty of space and angles for photography, making it ideal for those who enjoy wearing bikinis and capturing various perspectives. 4. Being right by the sea, in the mornings, many people take leisurely walks and snap photos. The scenery here is quite beautiful, perfect for photography enthusiasts. However, due to relatively large waves and a narrow beach with many pebbles, I personally found it less suitable for swimming. 5. The resort grounds are quite spacious, featuring an electric tram service for convenient transportation between areas. Additionally, there is a spa onsite for those interested. The sunset views here are exceptionally stunning, and I highly recommend setting aside an evening to witness and capture beautiful sunset photos. 6. The staff here are notably friendly, enthusiastic, and efficient. I have no complaints whatsoever about the staff. 7. There are motorbike rental and tour booking services available here, so guests can easily inquire and seek advice if needed. 8. The resort offers airport shuttle services. Guests are advised to provide their flight details at least 3 days in advance to arrange for transportation.

The location is quite secluded and not crowded, but everything else is excellent.

環境很美，適合度假

適合休閑度假

我的老天奶，太喜歡這個酒店了，漂亮，去的時候人很少，服務很周到，睜眼就是彩虹🌈

海邊躺平生活

Very cool

Ok sạch

有海灘，有游泳池，附早餐，有機場送機。

โรงแรมอยู่ติดชายหาด พนักงานบริการดีเป็นมิตร อาหารเช้าหลากหลายรสชาตดี มีบริการรถรับ-ส่งสนามบิน

Ok, good good nhé

The attention to detail in every aspect of what the resort offers guests is impressive, demonstrating the dedication of the entire staff. The resort's location on the beautiful island of Phu Quoc, allows visitors to fully enjoy the surrounding natural beauty.

There are well-maintained spaces, a large pool, and a beautiful beach. I don't notice any garbage because the crew is always cleaning. This is an appropriate area to unwind because it is peaceful. I'll be returning to continue utilizing the service.

Nice - ok nhé

My family is quite satisfied with this place. Quite far from the center, otherwise ok

The villa is spacious and airy. It's a bit far from the breakfast restaurant, but a buggy will pick you up, so it's okay. The restaurant is right next to the large swimming pool, with a cool view

自然の空気が好きの方向けのヴィラ、大きなプールがあり、ヴィラのお客様用のビーチエリアもございます。